Close-up of a damaged vehicle windshield, suggesting an auto insurance claim scenario

A Seamless Process.
Start to Finish.

Every claim matters. From first notice to post-service follow-up, Driven Claims combines automation, analytics, and real human care to deliver a faster, smarter experience.

Every claim matters. From first notice to post-service follow-up, Driven Claims combines automation, analytics, and real human care to deliver a faster, smarter experience.

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Why Switch?

First Notice of Loss

Policyholders can report damage anytime, from any device.

• FNOL via web, mobile, or phone - 24/7/365

• VIN decoding
• Real-time claim creation

• Live dashboards

• FNOL via web, mobile, or phone - 24/7/365

• VIN decoding
• Real-time claim creation

• Live dashboards

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Person in a blue jacket using a smartphone in front of a car with its hood open
Smiling woman in a striped shirt leaning against a white car while looking at her smartphone

Every Step, Clearly Communicated

We keep policyholders informed with proactive, branded updates from start to finish.

• Automated status updates via text or email

• Live agents
• Claim and shop confirmations

• Personalized messages

• Automated status updates via text or email

• Live agents
• Claim and shop confirmations

• Personalized messages

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Trusted Providers. Nationwide Coverage.

Our nationwide network delivers consistent quality and quick turnaround wherever your policyholders are.

• 24–48 hour turnaround

• Policyholder choice honored
• Real-time shop approvals

• Continuous monitoring

• 24–48 hour turnaround

• Policyholder choice honored
• Real-time shop approvals

• Continuous monitoring

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Two auto glass technicians in a shop handling a large vehicle windshield for replacement
Two people in a meeting reviewing business analytics charts on a tablet, including bar graphs and a donut chart

Support That Doesn't Stop at Completion

We close the loop with quality checks, satisfaction tracking, and quick issue resolution.

• Automated NPS® surveys

• Real-time issue tracking
• Feedback loops

• Continuous improvement

• Automated NPS® surveys

• Real-time issue tracking
• Feedback loops

• Continuous improvement

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Insights That Drive Improvement.

We turn claim data into actionable insight.

• Live reporting on cycle time, cost, satisfaction

• Custom dashboards
• NPS® and SLA trends

• Transparent visibility

• Live reporting on cycle time, cost, satisfaction

• Custom dashboards
• NPS® and SLA trends

• Transparent visibility

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Woman in a white shirt smiling at her phone while standing next to a silver car in a showroom

Ready to Streamline Your Auto Glass Claims?

Ready to Streamline Your Auto Glass Claims?

Request a Demo

Why Switch?

Ready to Streamline Your Auto Glass Claims?

Request a Demo

Why Switch?