Smiling female customer service representative wearing a headset in a professional office setting

The Driven Claims Call Center:

The Driven Claims Call Center:

Human Service, Real Results

Delivering a great claims experience starts with people. Our U.S.-based call center delivers fast, empathetic support 24/7/365 — trained to handle every situation with clarity, care, and speed.

Delivering a great claims experience starts with people. Our U.S.-based call center delivers fast, empathetic support 24/7/365 — trained to handle every situation with clarity, care, and speed.

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What Our Call Center Does

We combine skilled agents with smart systems to handle claims quickly and accurately. Every interaction is designed to support the policyholder — and lighten the load on carriers.

Our team handles:

What Our Call Center Does

We combine skilled agents with smart systems to handle claims quickly and accurately. Every interaction is designed to support the policyholder — and lighten the load on carriers.

Our team handles:

FNOL intake

FNOL intake

Claim setup & verification

Claim setup & verification

Coverage questions

Coverage questions

FNOL intake

Claim setup & verification

Coverage questions

Real-time status updates

Real-time status updates

Issue resolution

Issue resolution

Policyholder communication

Policyholder communication

Real-time status updates

Issue resolution

Policyholder communication

Technology That Enables Better Service

Our call center isn’t just staffed — it’s equipped. Agents have real-time access to claim data and workflows, so service is consistent, informed, and compliant.

Our technology enables:

• Real-time data and automation

• Integrated claim management tools

• Secure systems aligned with U.S. privacy laws

• Centralized reporting for carriers

• Real-time data and automation

• Integrated claim management tools

• Secure systems aligned with U.S. privacy laws

• Centralized reporting for carriers

Smart systems make people better — not the other way around.

Smart systems make people better — not the other way around.

A Better Policyholder Experience

Claims can be stressful. We make the process easier, clearer, and more human.

Policyholders get:

• Respectful, plain-language communication

• Guidance on next steps

• Regular updates via text, email, or phone

• Rapid support when questions come up

• Respectful, plain-language communication

• Guidance on next steps

• Regular updates via text, email, or phone

• Rapid support when questions come up

Better communication = fewer callbacks, fewer complaints, happier customers.

Better communication = fewer callbacks, fewer complaints, happier customers.

Performance You Can Measure

We don’t just serve — we track performance in real time.

Carriers get transparency into how we’re performing and where we’re improving.

Key metrics include:

• Cycle time

• Satisfaction scores (NPS®)

• Resolution times

• Accuracy and compliance rates

• Cycle time

• Satisfaction scores (NPS®)

• Resolution times

• Accuracy and compliance rates

Real data. Real accountability.

Real data. Real accountability.

Why It Matters to Carriers

A strong call center isn’t just a service feature — it’s a competitive advantage.

Carriers see gains in:

• Higher NPS® scores

• Higher policy renewal rates

• Fewer escalations

• Faster cycle times

• Lower administrative burden

• Higher NPS® scores

• Higher policy renewal rates

• Fewer escalations

• Faster cycle times

• Lower administrative burden

Better service improves customer loyalty — and reduces costs across the business.

Better service improves customer loyalty — and reduces costs across the business.

Beyond Auto Glass

Driven Claims also provides FNOL support across multiple claim types.
Carriers can centralize all outsourced FNOL through one partner — with one standard and one experience.

We support:

• Auto glass

• Auto damage

• Property

• Auto glass

• Auto damage

• Property

One team. One platform. One experience.

One team. One platform. One experience.

Why It Works

Bringing it all together:

Skilled
Agents

Skilled Agents

Skilled
Agents

Smart
Automation

Smart Automation

Smart
Automation

Clear
Communication

Clear Communication

Clear
Communication

Real-time
Visibility

Real-time Visibility

Real-time
Visibility

Human
Empathy

Human Empathy

Human
Empathy

It’s claims support designed for people — not just processes.

It’s claims support designed for people — not just processes.

See It in Action

See It in Action

Driven Claims delivers a faster, more human claims experience — backed by

technology and accountability.

Ready to improve satisfaction and reduce friction?

Ready to improve satisfaction and reduce friction?

Request a Demo

See It in Action

Driven Claims delivers a faster, more human claims experience — backed by

technology and accountability.

Ready to improve satisfaction and reduce friction?

Request a Demo