Why Carriers Are Switching to Driven Claims
It's time to expect more from your TPA. For too long, third-party administrators have made claims processing slow, opaque, and frustrating — for both carriers and policyholders. Driven Claims changes that.
We combine real transparency, customized experiences, and state-of-the-art technology to deliver a smarter, faster, and more human claims experience.
Why Carriers Are Switching to Driven Claims
It's time to expect more from your TPA. For too long, third-party administrators have made claims processing slow, opaque, and frustrating — for both carriers and policyholders. Driven Claims changes that.
We combine real transparency, customized experiences, and state-of-the-art technology to deliver a smarter, faster, and more human claims experience.
Transparency builds trust — and better results.
Transparency You Can See
No black boxes. No waiting for reports. With Driven Claims, every claim, shop, and metric is visible in real-time.
See what matters:
No black boxes. No waiting for reports. With Driven Claims, every claim, shop, and metric is visible in real-time.
See what matters:
• Live claim and cycle-time tracking
• Real-time network performance
• Cost validation and billing accuracy
• Full audit trails
• Live claim and cycle-time tracking
• Real-time network performance
• Cost validation and billing accuracy
• Full audit trails
The Results
Carriers that switch to Driven Claims see:
Carriers that switch to Driven Claims see:
Up to
Up to
30%
30%
Faster Cycle Times
Faster Cycle Times
99%
99%
Billing Accuracy
Billing Accuracy
End to End
End to End
Transparency
Transparency
Better for Carriers, Better for Policyholders.
Your brand. Your rules. Our platform.
Customized for You (and Your Policyholders)
Your brand isn't cookie-cutter. We tailor workflows, communication, and reporting to match your service model — and your customers' expectations.
Your brand isn't cookie-cutter. We tailor workflows, communication, and reporting to match your service model — and your customers' expectations.
• Configurable workflows
• White-labeled messaging
• Self-service scheduling
• Seamless system integration
• Configurable workflows
• White-labeled messaging
• Self-service scheduling
• Seamless system integration
Service powered by people who care.
Service That Actually Serves
Automation matters. But empathy wins. Our team delivers fast, human support that protects your brand and your policyholders.
Automation matters. But empathy wins. Our team delivers fast, human support that protects your brand and your policyholders.
• 24/7/365 live assistance
• Multilingual agents
• Policyholder updates at every step
• Satisfaction tracked through NPS®
• 24/7/365 live assistance
• Multilingual agents
• Policyholder updates at every step
• Satisfaction tracked through NPS®
No delays. No legacy drag. Just performance.
Built on Modern Technology
Our platform isn't retrofitted — it's built for today. Cloud-based, API-first, and ready to integrate.
Our platform isn't retrofitted — it's built for today. Cloud-based, API-first, and ready to integrate.
• FNOL from any device
• Real-time scheduling and VIN decoding
• Centralized billing and reporting
• SOC 2, HIPAA, and GDPR-ready compliance
• FNOL from any device
• Real-time scheduling and VIN decoding
• Centralized billing and reporting
• SOC 2, HIPAA, and GDPR-ready compliance
Quality. Speed. Coverage coast to coast.
A Nationwide Network You Can Trust
Wherever your policyholders are, we're there. Driven Claims operates a nationwide network of vetted, high-quality providers delivering consistent, measurable results.
Wherever your policyholders are, we're there. Driven Claims operates a nationwide network of vetted, high-quality providers delivering consistent, measurable results.
• 24–48 hour turnaround
• Policyholder choice honored
• Real-time shop communication
• Continuous performance tracking
• 24–48 hour turnaround
• Policyholder choice honored
• Real-time shop communication
• Continuous performance tracking
One partner. One process. FNOL simplified.
One Partner for All Your FNOL Needs
Driven Claims handles more than auto glass — we manage FNOL across multiple claim types, giving carriers one centralized partner for all outsourced intake.
Driven Claims handles more than auto glass — we manage FNOL across multiple claim types, giving carriers one centralized partner for all outsourced intake.
• One partner for glass, auto, property, and more
• Consistent service and reporting across all FNOL
• Fewer vendors to manage
• A smoother, unified experience for policyholders
• One partner for glass, auto, property, and more
• Consistent service and reporting across all FNOL
• Fewer vendors to manage
• A smoother, unified experience for policyholders
Ready to Streamline Your Auto Glass Claims?
Ready to Streamline Your Auto Glass Claims?