Person standing beside a car using a smartphone, with a blue overlay on the left side

A Better First Notice of Loss Experience Starts Here.

Driven Claims delivers fast, accurate FNOL intake across multiple claim types — giving carriers a single, reliable partner for outsourced claim initiation.

Driven Claims delivers fast, accurate FNOL intake across multiple claim types — giving carriers a single, reliable partner for outsourced claim initiation.

Fast. Clear. Accurate.

FNOL is the moment that sets the tone for the entire claim. We make it simple — for policyholders, carriers, agents, and service providers.

Driven Claims brings together experienced call center agents, smart automation, and real-time data to ensure every FNOL is captured correctly the first time.

FNOL, Any Time. Any Channel.

FNOL, Any Time. Any Channel.

Policyholders can report a loss however they prefer. Our systems and team support FNOL intake 24/7/365.

Supported Channels:

Policyholders can report a loss however they prefer. Our systems and team support FNOL intake 24/7/365.

Supported Channels:

FNOL, Any Time. Any Channel.

Policyholders can report a loss however they prefer. Our systems and team support FNOL intake 24/7/365.

Supported Channels:

Live agent phone intake

Live agent phone intake

Web and mobile submissions

Carrier-integrated API feeds

Carrier-integrated API feeds

Live agent phone intake

Web and mobile submissions

Carrier-integrated API feeds

SMS-enabled outreach and prompts

SMS-enabled outreach and prompts

Agent portal for fast, easy vehicle damage reporting

Agent portal for fast, easy vehicle damage reporting

SMS-enabled outreach and prompts

Agent portal for fast, easy vehicle damage reporting

Every entry point leads to a consistent, accurate claim setup.

Every entry point leads to a consistent, accurate claim setup.

Every entry point leads to a consistent, accurate claim setup.

Accurate Information From the Start

Our U.S.-based team collects all required details quickly and clearly — without overwhelming the policyholder. Automation and verification tools ensure accuracy before the claim moves forward.

We Verify:

• Policy details and coverage

• Loss details and circumstances
• VIN and vehicle data

• Provider requirements

• Required documentation and photo evidence

• Policy details and coverage

• Loss details and circumstances
• VIN and vehicle data

• Provider requirements

• Required documentation and photo evidence

Better data up front means fewer errors later.

Better data up front means fewer errors later.

Smart Routing. Instant Visibility.

Once verified, FNOL data flows directly into the Driven Claims platform and into carrier systems through API integration.

Automation handles:

• Claim creation and case assignment

• Workflow routing based on carrier rules
• Real-time notifications and updates

• Required documentation storage

• Claim creation and case assignment

• Workflow routing based on carrier rules
• Real-time notifications and updates

• Required documentation storage

Carriers see the claim immediately — without waiting for manual updates.

Carriers see the claim immediately — without waiting for manual updates.

Clear Updates from the Start

We set expectations early. Policyholders receive clear, proactive communication about next steps.

Communication Includes:

• Initial confirmation message

• Explanation of what happens next
• Required actions (if any)

• Contact options for additional support

• Initial confirmation message

• Explanation of what happens next
• Required actions (if any)

• Contact options for additional support

A clear start leads to a smoother claim.

A clear start leads to a smoother claim.

Protection Built In

Our FNOL process includes automated checks that help identify risk early, without slowing down legitimate claims.

Fraud detection signals:

• Mismatched data

• Duplicate submissions
• Irregular patterns

• Documentation gaps

• Mismatched data

• Duplicate submissions
• Irregular patterns

• Documentation gaps

Early insight prevents costly issues later.

Early insight prevents costly issues later.

Total FNOL Visibility in Real Time

Carriers get instant access to FNOL activity, volume, and performance through our real- time dashboards.

Reporting includes:

• FNOL volume and trends

• Cycle time metrics
• Policyholder satisfaction

• Exception handling

• Coverage validation outcomes

• FNOL volume and trends

• Cycle time metrics
• Policyholder satisfaction

• Exception handling

• Coverage validation outcomes

Transparency isn’t optional - it’s foundational.

Transparency isn’t optional - it’s foundational.

One FNOL Partner for Every Line of Business

Driven Claims supports FNOL not only for auto glass, but for multiple claim categories.

Supported lines:

Personal

Skilled Agents

Personal

Commercial

Smart Automation

Commercial

Property & Casualty

Clear Communication

Property & Casualty

One partner. One standard. Centralized FNOL done right.

One partner. One standard. Centralized FNOL done right.

Ready to improve satisfaction and reduce friction?

Ready to improve satisfaction and reduce friction?

Ready to improve satisfaction and reduce friction?