City skyline overlaid with a network of connected location pin icons, representing a service provider network

A Network Built on Quality, Accountability, and Clear Communication

Driven Claims partners only with top-performing providers - and keeps them engaged through proactive communication and transparent expectations.

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Better Providers Create Better Claims Outcomes

A claims process is only as strong as the providers who complete the work.

That’s why Driven Claims builds, monitors, and supports a service network focused on quality, consistency, and accountability.

Our providers reflect our performance - so we hold them to the highest standards.

Better Providers Create Better Claims Outcomes

A claims process is only as strong as the providers who complete the work.

That’s why Driven Claims builds, monitors, and supports a service network focused on quality, consistency, and accountability.

Our providers reflect our performance - so we hold them to the highest standards.

Only the Best Join the Network

Every provider goes through a structured screening and onboarding process designed to ensure quality from day one.

Our screening includes:

• Verification of licensing and insurance

• Credential checks

• Review of certifications (glass, ADAS, safety)

• Evaluation of service history and reputation

• Assessment of facility standards and professionalism

Verification of licensing and insurance
Credential checks
Review of certifications (glass, ADAS, safety)
Evaluation of service history and reputation
Assessment of facility standards and professionalism

• Verification of licensing and insurance

• Credential checks

• Review of certifications (glass, ADAS, safety)

• Evaluation of service history and reputation

• Assessment of facility standards and professionalism

Only top-tier shops are approved — because policyholders deserve top-tier service.

Consistency Through Communication

We don’t wait for problems to happen.

Driven Claims maintains constant, proactive communication with providers to keep work moving smoothly and quality high.

We communicate:

• Claim status updates

• Documentation and compliance requirements

• Service expectations and timelines

• Policyholder notes or special instructions

• Alerts when issues or delays arise

Claim status updates
Documentation and compliance requirements
Service expectations and timelines
Policyholder notes or special instructions
Alerts when issues or delays arise

• Claim status updates

• Documentation and compliance requirements

• Service expectations and timelines

• Policyholder notes or special instructions

• Alerts when issues or delays arise

Proactive communication reduces errors and protects the policyholder experience.

Quality Starts With Clarity

We give every provider clear guidelines so expectations are never vague.

Expectations cover:

• Service timelines

• Documentation standards

• ADAS calibration requirements

• Customer service expectations

• Billing and invoicing accuracy

Service timelines
Documentation standards
ADAS calibration requirements
Customer service expectations
Billing and invoicing accuracy

• Service timelines

• Documentation standards

• ADAS calibration requirements

• Customer service expectations

• Billing and invoicing accuracy

Clarity upfront leads to consistency throughout the claim.

A Network Driven by Data and Accountability

We continuously evaluate provider performance using real-time data.

This ensures a healthy, reliable network - and continuous improvement.

We track:

• Cycle time

• Claim accuracy

• Rework rates

• Documentation completeness

• Policyholder satisfaction (NPS®)

Cycle time
Claim accuracy
Rework rates
Documentation completeness
Policyholder satisfaction (NPS®)

• Cycle time

• Claim accuracy

• Rework rates

• Documentation completeness

• Policyholder satisfaction (NPS®)

Providers receive regular feedback and support so they can improve, grow, and maintain high standards.

Fixing Small Issues Before They Become Big Ones

When something goes off track, we act quickly.

Our team steps in to resolve issues proactively - with full transparency for carriers and providers.

We support:

• Rapid communication and clarification

• Real-time status checks

• Root-cause analysis

• Collaborative problem solving

• Documentation for escalations

Rapid communication and clarification
Real-time status checks
Root-cause analysis
Collaborative problem solving
Documentation for escalations

• Rapid communication and clarification

• Real-time status checks

• Root-cause analysis

• Collaborative problem solving

• Documentation for escalations

Problems handled early lead to smoother claims and happier policyholders.

A Strong Network Delivers Strong Results

A high-quality, well-managed provider network improves outcomes across the entire claims cycle.

Carriers benefit from:

• Faster service times

• Higher repair accuracy

• Better policyholder satisfaction

• Lower rework and complaint rates

• Fewer billing issues

• A consistent, predictable process

Faster service times
Higher repair accuracy
Better policyholder satisfaction
Lower rework and complaint rates
Fewer billing issues
A consistent, predictable process

• Faster service times

• Higher repair accuracy

• Better policyholder satisfaction

• Lower rework and complaint rates

• Fewer billing issues

• A consistent, predictable process

The right network protects cost, quality, and the customer experience.

See It in Action

Driven Claims delivers a faster, more human claims experience - backed by technology and accountability.

Ready to improve satisfaction and reduce friction?

Request a Demo

See It in Action

Driven Claims delivers a faster, more human claims experience - backed by technology and accountability.

Ready to improve satisfaction and reduce friction?

Request a Demo